IT Help Desk Specialist — TS/SCI Clearance

General Dynamics Information Technology, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Health and wellness benefits

Paid education and certifications

Paid time off (vacation, holidays)

Job summary

General Dynamics Information Technology, Inc. is seeking a Client Services Support Specialist for an onsite role at Offutt AFB in Nebraska. You will be the first line of IT assistance, diagnosing and resolving issues, documenting actions, and escalating when needed to ensure swift problem resolution.

A strong background in helpdesk support and ITSM tools is essential. Required qualifications include 7+ years of related experience, active TS/SCI eligibility, and a Security+ or higher

Qualifications

• High School diploma or equivalent; AND 7+ years of related experience (education may be substituted for experience)
• Active TS/SCI-eligible government clearance
• Active CompTIA Security+ or higher certification
• Intermediate proficiency with hardware, software, networks and common IT apps
• Experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy)
• Experience using Active Directory/Active Roles Server
• Ability to obtain ITIL 4 Foundation within 9 months
• Ability & willingness to work a full-time shift
• US Citizenship

Responsibilities

• Serve as the first point of contact for IT problem resolutions via multiple channels
• Research technical issues, explore answers and provide solutions or escalate
• Diagnose and resolve application issues with timely incident resolution
• Document requests and incidents per business processes and SOPs
• Provide detailed work notes and case status updates per SLAs
• Maintain courteous customer service at all times
• Communicate with customers across technical skill levels

Skills

Technical Helpdesk

Technical Issues

Troubleshooting

Tools

ServiceNow

Remedy

Active Directory

Job description

General Dynamics Information Technology, Inc. is seeking a Client Services Support Specialist for an onsite role at Offutt AFB in Nebraska. You will be the first line of IT assistance, diagnosing and resolving issues, documenting actions, and escalating when needed to ensure swift problem resolution.

A strong background in helpdesk support and ITSM tools is essential. Required qualifications include 7+ years of related experience, active TS/SCI eligibility, and a Security+ or higher