Help Desk Technician III — 24/7 Onsite IT Support

General Dynamics Information Technology, Inc.; Omaha (NE); On-site; USD 37,000 - 50,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III for a 100% onsite role at USA NE Offutt AFB. The candidate must be a US citizen and able to obtain/maintain SECRET clearance.

The role supports 24/7 IT services for NIPRNet/SIPRNet/JWICS environments and requires strong IT problem-solving across hardware, software, and networks. The position involves researching issues, documenting resolutions, and escalating when necessary.

Qualifications

• 3+ years of related experience (education may be substituted)
• Must be able to obtain and maintain a SECRET government clearance
• Intermediate proficiency with hardware, software, networks and IT apps

Responsibilities

• Assist end-users with technical issues via phone, email, and ITSM
• Identify and isolate problems; provide solutions or escalate per SOPs
• Document requests and incidents with detailed notes
• Provide status updates to users and management
• Maintain courteous customer service and effective communication across skill levels
• Adhere to SOPs and knowledge articles to resolve incidents promptly
• Offer relevant information and alternatives to resolve issues

Skills

Help Desk Support

Technical Helpdesk

Technical Issues

Technical Troubleshooting

Education

Technical Training/Certifications/Degree

Tools

ServiceNow

Remedy

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III for a 100% onsite role at USA NE Offutt AFB. The candidate must be a US citizen and able to obtain/maintain SECRET clearance.

The role supports 24/7 IT services for NIPRNet/SIPRNet/JWICS environments and requires strong IT problem-solving across hardware, software, and networks. The position involves researching issues, documenting resolutions, and escalating when necessary.