IT Help Desk Specialist — Remote & Onsite Support

RPMGlobal

Westford (MA)

On-site

USD 52,000 - 70,000

Full time

12 days ago

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Job summary

RPMGlobalis seeking a Help Desk Specialist to provide IT support for local and remote staff in Westford, MA. You will install, configure, and maintain laptops, printers, phones, and other equipment as needed, while troubleshooting hardware, software, and networking issues.

The role emphasizes strong analytical and problem-solving skills, attention to detail, and excellent communication. Candidates should be ready to document issues, work under pressure, and meet deadlines, with Network+

Qualifications

U.S. citizenship is required.
Thorough knowledge of Windows operating systems and Microsoft Office.
CompTIA Network+ within 90 days of hire if not already obtained.
Excellent verbal and written communication.
Ability to document technical issues accurately.
Work well under pressure and meet deadlines.

Responsibilities

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
Troubleshoot problems with hardware, software, networking, and related technologies.
Document, track, and monitor problems to ensure timely resolution.