IT Support Specialist: Remote & Onsite Tech Help

DCS Corporation; Westford (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

DCS Corporation is seeking a Help Desk Specialist in Westford, MA to provide IT support for local and remote staff. The role requires strong diagnostic ability, excellent communication, and the timely resolution of technical issues.

Ideal candidates will have Windows/Microsoft Office proficiency, a relevant degree, and the goal of obtaining CompTIA Network+ within 90 days. The position emphasizes multitasking, customer service, and meticulous documentation.

Qualifications

• US citizenship is required due to sensitive customer related requirements.
• Bachelor's degree or Associate's degree with 0–2 years of experience, or HS with 8 years of experience.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation of technical issues.
• Ability to work under pressure, multitask, and meet deadlines.
• Pass the CompTIA Network+ within 90 days of hire if not already obtained.

Responsibilities

• Provide IT support to local and remote employees.
• Install, configure, and maintain laptops, printers, phones and related equipment.
• Troubleshoot hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Attention to detail

Multi-tasking

Customer service

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

DCS Corporation is seeking a Help Desk Specialist in Westford, MA to provide IT support for local and remote staff. The role requires strong diagnostic ability, excellent communication, and the timely resolution of technical issues.

Ideal candidates will have Windows/Microsoft Office proficiency, a relevant degree, and the goal of obtaining CompTIA Network+ within 90 days. The position emphasizes multitasking, customer service, and meticulous documentation.