Help Desk Technician II: Part-Time Onsite/Remote Support

Belcan; Dublin (GA); On-site; USD 40,000 - 57,000; Part time

Job summary

Belcan is seeking a Helpdesk Technician II for a 6-month contract to deliver hands-on support across the organization in a manufacturing environment. The role involves onsite and remote assistance, ticketing, and user onboarding/offboarding, with Intune-managed workstations for 300+ users.

Part-time position up to 32 hours/week, paying $35/hr. Candidates should have 2+ years in Level 2/3 helpdesk, Windows/M365 experience, and strong customer service skills. Onsite work required.

Qualifications

• 2+ years of Level 2/3 helpdesk or technical support experience.
• Experience supporting Windows and Microsoft 365 applications.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
• Strong customer service skills; able to explain tech to non-technical users.
• Awareness of phishing, social engineering, and password security practices.
• Ability to lift up to 50 lbs and work onsite.

Responsibilities

• Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
• Log, prioritize, and resolve tickets, meeting SLA targets and documenting work.
• Execute onboarding and offboarding tasks, including account setup and device provisioning.
• Image, deploy, and maintain workstations through Intune for 300+ users.
• Support conference room tech, printers, and manufacturing floor devices.
• Maintain asset records for assigned, returned, and retired equipment.
• Contribute to knowledge base articles and user guides.
• Educate users on cybersecurity practices and report security incidents.

Skills

Helpdesk experience

Windows/M365

Networking basics

Customer service

Security awareness

Onsite work

Education

CompTIA A+

Network+

Microsoft 365 Certifications

Tools

Intune

Job description

Belcan is seeking a Helpdesk Technician II for a 6-month contract to deliver hands-on support across the organization in a manufacturing environment. The role involves onsite and remote assistance, ticketing, and user onboarding/offboarding, with Intune-managed workstations for 300+ users.

Part-time position up to 32 hours/week, paying $35/hr. Candidates should have 2+ years in Level 2/3 helpdesk, Windows/M365 experience, and strong customer service skills. Onsite work required.