IT Help Desk Specialist — Onsite & Remote Support

Bankfirst Financial Services; Columbus (MS); On-site; USD 35,000 - 60,000; Full time

Job summary

BankFirst Financial Services in Columbus, MS is seeking a Help Desk Representative to serve as IT frontline support for all systems, responding to requests and delivering timely solutions. Remote assistance is common, with occasional on-site visits if needed.

The ideal candidate has an associate degree in computer science and strong communication, analytical, and customer-service skills. This full-time role offers growth within a collaborative bank IT environment.

Qualifications

• Associate degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• Entry level position requires interest and ability to work in IT industry.
• Strong analytical skills, self-motivation, and customer focus necessary.

Responsibilities

• Answer phone calls and emails from employees.
• Help employees fix their problems remotely.
• Fix more complicated issues in person.
• Record each IT support ticket in the ticketing system.
• Maintain documentation as required.
• Maintain high customer satisfaction ratings.
• Serve as technical representative on IT projects or specific IT areas.

Skills

Communication skills

Analytical skills

Customer focus

Teamwork

Education

Associate degree in computer science or related field

Tools

Ticketing system

Remote management tools

PC hardware

Job description

BankFirst Financial Services in Columbus, MS is seeking a Help Desk Representative to serve as IT frontline support for all systems, responding to requests and delivering timely solutions. Remote assistance is common, with occasional on-site visits if needed.

The ideal candidate has an associate degree in computer science and strong communication, analytical, and customer-service skills. This full-time role offers growth within a collaborative bank IT environment.