IT Help Desk Specialist - First-Line Tech Support

Legend Bank Na; Decatur (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Legend Bank is seeking an IT Support Specialist to provide first-level technical support for employees at the Decatur Operations Center. You will respond to help desk requests via phone, email, or ticketing system, troubleshoot routine hardware, software, and Microsoft 365 issues, and document actions taken.

This entry-level role emphasizes customer service, clear communication, and the ability to escalate complex problems to MSPs.

Qualifications

• High School education or equivalent required; IT coursework or certification preferred.
• 3–5 relevant hardware and software support experience or internship.
• Basic knowledge of Windows, Microsoft 365, printers, and business apps.
• Strong customer service, clear communication, and problem solving.
• Familiarity with ticketing systems and remote support tools; basic networking.
• Ability to protect confidential information and follow bank security policies.

Responsibilities

• Respond to help desk requests by phone, email, ticketing, or in person.
• Troubleshoot routine workstation, printer, and software issues.
• Setup and support devices, monitors, phones, and scanners.
• Document work in ticketing systems with details and resolutions.
• Assist with onboarding/offboarding and access changes.
• Promote accurate support documentation and knowledge articles.
• Support during incidents, outages, and IT projects as needed.
• Maintain organized queues and support areas.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent worker

Team collaboration

Education

High School diploma

IT certification / coursework

Tools

Windows OS

Microsoft 365

Printers & peripherals

Mobile devices

Ticketing systems

Remote support tools

Basic networking

Job description

Legend Bank is seeking an IT Support Specialist to provide first-level technical support for employees at the Decatur Operations Center. You will respond to help desk requests via phone, email, or ticketing system, troubleshoot routine hardware, software, and Microsoft 365 issues, and document actions taken.

This entry-level role emphasizes customer service, clear communication, and the ability to escalate complex problems to MSPs.