IT Help Desk Specialist — Desktop Support

Socket.dev; Peabody (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Socket.dev is seeking an experienced Help Desk/Desktop Support professional to manage desk-side IT issues for a banking environment. The role covers on-site analysis, hardware and software support, and coordination with network and application teams to keep end-user systems up to date.

The candidate will document incidents, assist with password resets, and may require on-call availability and branch visits. A BS in CS and 3–5 years of relevant experience are preferred.

Qualifications

• BS in Computer Science or equivalent.
• 3–5 years of Help Desk or Desktop Support experience.
• Certifications from CompTIA, MCDST or HDI are a plus.
• Knowledge of Microsoft Active Directory and Domains.
• Fundamental knowledge of IP Telephony; LAN/WAN.

Responsibilities

• Receive and respond to calls and emails regarding desktop problems.
• Primary contact for the Help Desk.
• Perform on-site analysis, diagnosis and resolution of desktop problems.
• Configure, deploy, maintain, troubleshoot and support workstations, laptops, printers, mobile devices, phones.
• Accurately document incidents and provide periodic reports to management.
• Assist with password resets and move/add/change requests (MAC).
• On-call when bank is open; may visit branch offices.

Skills

Help Desk

Desktop Support

Active Directory

Networking (LAN/WAN)

IP Telephony

Education

BS in Computer Science

Tools

CompTIA

MCDST

HDI

Job description

Socket.dev is seeking an experienced Help Desk/Desktop Support professional to manage desk-side IT issues for a banking environment. The role covers on-site analysis, hardware and software support, and coordination with network and application teams to keep end-user systems up to date.

The candidate will document incidents, assist with password resets, and may require on-call availability and branch visits. A BS in CS and 3–5 years of relevant experience are preferred.