IT Help Desk Specialist II — Fast-Paced Tech Support

Southside-Bank; Athens (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical, Prescription Drugs, Dental, &

Vision Insurance

401(k) with a Match

Paid Time Off

Tuition Reimbursement

Life Insurance

Workplace Wellness Programs

Employee Assistance Programs

Paid Bank Holidays

Job summary

Southside Bank is seeking a Technical Help Desk professional to troubleshoot IT issues from problem determination through resolution. You will respond to calls, assess priority, document, resolve or escalate, and track status with IT staff.

The role requires at least one year in a technical support/help desk environment and an associate degree or equivalent from a two-year college or technical school. You will join a team focused on efficient incident handling and customer service.

Qualifications

• Minimum one year in technical support/help desk.
• Associate degree or equivalent from a two-year college or technical school.
• Ability to read, analyze and interpret technical documents.
• Strong written and verbal communication skills.

Responsibilities

• Answer Help Desk calls, document problems and track progress.
• Research issues for workarounds and identify quick resolutions.
• Develop problem-resolution knowledge within the Help Desk system.
• Troubleshoot system/software issues and support infrastructure.
• Maintain confidentiality of sensitive information.
• Provide courteous service to customers and staff.

Skills

Troubleshooting

Help desk

Customer service

Communication skills

Technical documentation

PC skills

Education

Associate degree

Two-year college

Job description

Southside Bank is seeking a Technical Help Desk professional to troubleshoot IT issues from problem determination through resolution. You will respond to calls, assess priority, document, resolve or escalate, and track status with IT staff.

The role requires at least one year in a technical support/help desk environment and an associate degree or equivalent from a two-year college or technical school. You will join a team focused on efficient incident handling and customer service.