Help Desk Technician — Windows & Cloud Support Pro

Jobtailor

Columbus (OH)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Jobtailor in Columbus, OH, is seeking an experienced helpdesk specialist to provide first-level technical support for ISBH IT systems. The role includes account management, device provisioning, and issue resolution across end users in a healthcare IT setting.

The candidate will document interactions, support Windows-based environments, and collaborate with teams while traveling to offices within the service area. Strong customer service and communication skills are essential.

Qualifications

Associates degree in IT-related field or equivalent IT certification required.
A+ certification required.
At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment required.
One year of experience in a Healthcare IT setting preferred.
Excellent customer service and communication skills.
In-depth knowledge of desktop support, basic computer hardware and software troubleshooting, and Microsoft 365.

Responsibilities

Provide first-level technical troubleshooting support via telephone, chat, remote tools, or in person.
Resolve assigned tickets efficiently, completely, and with customer-friendly service.
Manage user accounts: reset passwords, unlock, modify groups, create, disable, delete, troubleshoot.
Research and resolve issues or escalate to tier 2 as appropriate.
Document all interactions in the helpdesk ticketing system.
Install, update, test, and configure software components for end users.
Apply diagnostic skills to aid in troubleshooting and resolution.
Test fixes to ensure problem resolution and customer satisfaction.
Perform ongoing preventative maintenance on endpoint devices.
Build new endpoint devices for new hires and refresh cycles; rebuild or wipe devices as needed.
Work on special IT projects and travel to offices in service area.