Remote IT Help Desk Specialist

First State Community Bank; Farmington (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

First State Community Bank is seeking an IT Help Desk Representative to be the first point of contact for end users seeking technical assistance. You will assist with remote troubleshooting to facilitate timely resolutions and communicate solutions clearly.

The role requires patient, customer-oriented service, strong English communication skills, and the ability to diagnose and resolve basic computer and mobile device issues.

Qualifications

• Proven experience as help desk representative or other end user support role.
• Ability to diagnose and resolve basic computer/technical issues.
• Good understanding of computer systems, mobile devices and other tech products.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Perform remote troubleshooting and provide clear instructions.
• Accountability: Provide accurate information on IT products or services; direct unresolved issues to the next level of support personnel.
• Record events and problems and log their resolutions; adapt and follow up as needed.

Skills

Help desk experience

Communication

English proficiency

Customer focus

Troubleshooting

Job description

First State Community Bank is seeking an IT Help Desk Representative to be the first point of contact for end users seeking technical assistance. You will assist with remote troubleshooting to facilitate timely resolutions and communicate solutions clearly.

The role requires patient, customer-oriented service, strong English communication skills, and the ability to diagnose and resolve basic computer and mobile device issues.