IT Help Desk Specialist – On-Site Support

James Perse Los Angeles; California; On-site; USD 52,000 - 78,000; Full time

Job summary

James Perse Los Angeles is hiring a Help Desk Analyst to deliver first-line IT support at the Marina del Rey base and surrounding LA offices. The role focuses on rapid incident response, device setup, and ongoing IT process improvements.

The ideal candidate has 2+ years in IT/help desk, strong Windows and Mac support skills, and experience with LAN concepts, MS Office, and mobile device support. Some travel may be required and a Bachelor’s degree or equivalent is expected.

Qualifications

• Two years IT or call center experience.
• Strong PC/peripheral knowledge in a networked environment.
• Windows 10 and Mac OSX support experience.
• LAN support including Ethernet, TCP/IP, DHCP and DNS.
• MS Office 2010/2016/365 proficiency.
• Knowledge of iPad/iPhone in corporate settings.
• Remote access support experience.
• Clear communication and organizational skills.
• Bachelor’s degree or equivalent experience; certifications preferred.

Responsibilities

• Provide first-tier computer and software support on-site and by phone.
• Respond promptly to support calls and document updates.
• Set up and maintain PCs, OS and software installations.
• Troubleshoot network connectivity issues.
• Manage PC-based apps and antivirus software.
• Inventory hardware, software, and warranties.
• Document IT support processes and provide weekly status updates.
• Assist with endpoint moves/adds/changes and travel as needed.

Skills

PCs and peripherals in a networked env

MS Windows 10 support

Mac OSX support

LAN support (Ethernet, TCP/IP, DHCP,/D

MS Office 2010/2016/365

Mobile device support (iPad/iPhone)

Remote access support

Excellent interpersonal skills

Education

Bachelor's Degree in Information Systems or related field

CompTIA A+ or MCP certification (preferred)

Tools

Teamwork POS

Shopify POS

Full Circle ERP

Job description

James Perse Los Angeles is hiring a Help Desk Analyst to deliver first-line IT support at the Marina del Rey base and surrounding LA offices. The role focuses on rapid incident response, device setup, and ongoing IT process improvements.

The ideal candidate has 2+ years in IT/help desk, strong Windows and Mac support skills, and experience with LAN concepts, MS Office, and mobile device support. Some travel may be required and a Bachelor’s degree or equivalent is expected.