Remote IT Help Desk Specialist | First-Line Support & Admin

ARA; Santa Barbara (CA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Applied Research Associates, Inc. seeks an IT Help Desk Specialist to support end users across the company and assist Corporate IT engineers. The role involves remote assistance, triage, and basic system administration from our Santa Barbara area office.

The successful candidate will have at least a high school diploma, 2+ years of IT support (or 8+ years without a degree), and experience with Windows/Office 365, VPN, and a ticketing system. Some after-hours on-call will be required.

Qualifications

• High School diploma or equivalent required.
• 2+ years IT support experience; or 8+ years without degree.
• Experience with Windows OS, Office 365, SharePoint, VPN, RSA.
• Strong troubleshooting, analytical skills; good communication.

Responsibilities

• Provide first level remote technical assistance to end users on login and application issues.
• Triage and prioritize incoming requests; assign to tiers as needed.
• Identify, research, and resolve technical problems; perform basic system administration.
• Document IT procedures and communicate outages and maintenance.
• Track licensing and internal billing; ensure end-user satisfaction.

Skills

IT support experience

Ticketing system

Windows OS & MS 365

Communication skills

Education

High School diploma or equivalent

Bachelor's degree

8+ years experience without degree

Tools

Ticketing system

Job description

Applied Research Associates, Inc. seeks an IT Help Desk Specialist to support end users across the company and assist Corporate IT engineers. The role involves remote assistance, triage, and basic system administration from our Santa Barbara area office.

The successful candidate will have at least a high school diploma, 2+ years of IT support (or 8+ years without a degree), and experience with Windows/Office 365, VPN, and a ticketing system. Some after-hours on-call will be required.