On‑Site IT Help Desk Technician – Event Support

SoFi Stadium and Hollywood Park; Inglewood (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Hollywood Park in Inglewood, CA is seeking an IT Help Desk Technician I to provide hands-on technical support across our campus and during major events. You will play a vital role in end-user support, incident resolution, and on-site A/V assistance to ensure a seamless guest experience.

The role requires a 2-year degree in Computer Science, Computer Information Systems, or Information Technology, or equivalent, plus 1–2 years of IT support experience.

Qualifications

• Associate degree in CS/IT or equivalent required.
• 1–2 years of IT support experience, including event support.
• Knowledge of hardware, software, desktop OS (Windows/Mac), and basic networking.
• Familiarity with Google Workspace is a plus.
• Strong communication, analytical, and troubleshooting skills.

Responsibilities

• Provide level 1 support to end users on a variety of technical issues.
• Participate in game day and special event support, providing on-site technical and A/V assistance.
• Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and escalate when appropriate.
• Provide excellent day-to-day technical support for customers and executives.
• Support common IT services in Google Workspace and desktop applications.
• Create, manage, and resolve Incident and Request tickets for the helpdesk team.
• Maintain detailed issue records and notes to help resolve complex problems.
• Investigate recurring issues to implement process improvements.
• Collaborate with cross-functional teams to plan and support technology needs for private events.
• Ensure efficient asset management and inventory control.
• Uphold a strong work ethic and commitment to high performance standards.

Skills

Communication

Troubleshooting

Professionalism

Event support

Weekend availability

Education

2 year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent

Tools

Google Workspace

Job description

Hollywood Park in Inglewood, CA is seeking an IT Help Desk Technician I to provide hands-on technical support across our campus and during major events. You will play a vital role in end-user support, incident resolution, and on-site A/V assistance to ensure a seamless guest experience.

The role requires a 2-year degree in Computer Science, Computer Information Systems, or Information Technology, or equivalent, plus 1–2 years of IT support experience.