On-Site IT Help Desk Technician

Marina Landscape, Inc.; Orange (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Marina Landscape, Inc. in Orange, CA is seeking an IT Help Desk Technician to provide hands-on technical support to employees across multiple locations.

You will troubleshoot hardware, software, network, mobile devices, and Microsoft 365 issues while ensuring employees have the tools they need to work effectively. The ideal candidate is customer-service oriented, organized, technically capable, and able to own support requests from initial contact through resolution.

Qualifications

• Minimum of 2 years of professional IT help desk or technical support experience.
• Working knowledge of computer hardware, software, peripherals, networks, servers, and mobile devices.
• Bilingual English/Spanish skills are preferred.
• Experience supporting Microsoft-based environments is strongly preferred.
• Familiarity with Microsoft 365, Active Directory, remote monitoring/support tools, and mobile device management is preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple support requests and follow issues through to completion.
• Strong documentation, organization, and time-management skills.
• Excellent customer service and interpersonal communication skills.

Responsibilities

• Provide first-level technical support for computers, hardware, software, printers, mobile devices, network peripherals, and other company technology.
• Monitor and respond to IT support tickets through Syncro RMM, prioritizing requests based on urgency and business needs.
• Take ownership of support tickets from initial request through resolution, including documentation, communication, and follow-up.
• Install, configure, test, maintain, and troubleshoot computers, workstations, peripherals, and software.
• Support employees at the Eckhoff headquarters and provide remote assistance to other locations.
• Assist with employee onboarding and offboarding, including Active Directory and Microsoft 365 provisioning and deprovisioning.
• Support laptops, smartphones, iPads, and other mobile devices managed through MaaS360.
• Maintain accurate IT equipment, software, and licensing inventory.
• Assist with patch management and monitor workstation and server patch compliance using Syncro.
• Support endpoint and email security tools, including Coro, and escalate security issues.
• Provide front-line support for Microsoft 365 Copilot and other AI tools.
• Troubleshoot LAN, server, and connectivity issues and escalate complex problems when necessary.
• Monitor server disk capacity and use remote support tools to resolve issues.
• Create and maintain IT procedures, training materials, knowledge-base articles, and internal documentation.
• Order computers, phones, software, and other IT-related equipment as directed.
• Provide professional, courteous, and timely service to employees and other users.

Skills

Technical Support

Customer Service

Bilingual English/Spanish

Documentation

Tools

Syncro RMM

Microsoft 365

Active Directory

MaaS360

Coro

Job description

Marina Landscape, Inc. in Orange, CA is seeking an IT Help Desk Technician to provide hands-on technical support to employees across multiple locations.

You will troubleshoot hardware, software, network, mobile devices, and Microsoft 365 issues while ensuring employees have the tools they need to work effectively. The ideal candidate is customer-service oriented, organized, technically capable, and able to own support requests from initial contact through resolution.