IT Help Desk Technician — 365, AD & Remote Support

Marina Landscape; Orange (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Marina Landscape, Inc. is seeking an IT Help Desk Technician to provide hands-on technical support to employees across multiple locations in Orange, CA.

The role includes troubleshooting hardware, software, and network issues, managing Microsoft 365, Active Directory, and device management, and ensuring staff have reliable access to technology. Ideal candidates will be customer-focused, organized, and able to own issues from initial contact to resolution.

Qualifications

• 2+ years of IT help desk or technical support experience.
• Working knowledge of computer hardware, software, peripherals, networks, servers, and mobile devices.
• Bilingual English/Spanish preferred.
• Experience supporting Microsoft 365, Active Directory, remote monitoring tools, and mobile device management preferred.
• Strong troubleshooting and problem‑solving skills.
• Certifications such as CompTIA A+ or Microsoft Fundamentals are preferred but not required.

Responsibilities

• Provide first-level technical support for computers, hardware, software, printers, mobile devices, network peripherals, and other company technology.
• Monitor and respond to IT support tickets through Syncro RMM, prioritizing requests based on urgency and business needs.
• Take ownership of support tickets from initial request through resolution, including documentation, communication, and follow‑up.
• Install, configure, test, maintain, and troubleshoot computers, workstations, peripherals, and software.
• Support employees at the Eckhoff headquarters and provide remote assistance to other locations.
• Assist with employee onboarding and offboarding, including Active Directory and Microsoft 365 provisioning and deprovisioning.
• Support laptops, smartphones, iPads, and other mobile devices managed through MaaS360.
• Maintain accurate IT equipment, software, and licensing inventory.
• Assist with patch management and monitor workstation and server patch compliance using Syncro.
• Support endpoint and email security tools, including Coro, and elevate suspected security issues.
• Provide front‑line support for Microsoft 365 Copilot and other approved company AI tools.
• Troubleshoot LAN, server, and connectivity issues and escalate complex problems when necessary.
• Monitor server disk capacity and use remote support tools to resolve issues whenever possible.
• Create and maintain IT procedures, training materials, knowledge‑base articles, and internal documentation.
• Order computers, phones, software, and other IT‑related equipment as directed.
• Provide professional, courteous, and timely service to employees and other users.

Skills

IT support

Troubleshooting

Customer service

Bilingual English/Spanish

Time management

Tools

Syncro RMM

MaaS360

Coro

Microsoft 365 Admin

Active Directory

Job description

Marina Landscape, Inc. is seeking an IT Help Desk Technician to provide hands-on technical support to employees across multiple locations in Orange, CA.

The role includes troubleshooting hardware, software, and network issues, managing Microsoft 365, Active Directory, and device management, and ensuring staff have reliable access to technology. Ideal candidates will be customer-focused, organized, and able to own issues from initial contact to resolution.