On-Site IT Help Desk Pro for a Law Firm

Albert & Mackenzie, LLP; Los Angeles (CA); Sur place; USD 36 000 - 40 000; Plein temps

Résumé du poste

Albert & Mackenzie, LLP in Encino (CA) is seeking a personable Service Desk Analyst to join our IT team. You will be the first point of contact for employee IT support, handling remote and in-person requests and documenting steps taken.

The role emphasizes onboarding/offboarding, asset tracking, and adherence to information security policies. Occasional travel between Southern California offices is required, with a largely in-person schedule.

Qualifications

• 1+ year of IT help desk or desktop support experience.
• Ability to diagnose hardware, software, basic networking, and end-user computing issues.
• Provide first-level support for Windows 11 workstations.
• Experience with Microsoft Remote Desktop Services.
• Proficient with Active Directory and Microsoft 365.
• Experience with Jira Service Desk or ITSM.
• Excellent verbal and written communication.
• Strong organizational and prioritization skills.
• Willingness to travel between Southern California offices.

Responsabilités

• Provide first-level technical support to employees remotely and in-person, owning requests from initial contact through resolution or escalation.
• Conduct onboarding and offboarding, including workstation setup and user account administration.
• Follow information security policies when managing user accounts, access permissions, devices and company information.
• Track IT assets and maintain accurate documentation of equipment, accounts and activities.
• Log and document support tickets while keeping users updated on status.
• Escalate complex technical issues to higher-level team members.

Connaissances

Help desk support

Onboarding/offboarding

Active Directory

Microsoft 365

Windows 11

Jira Service Desk

ITSM platform

Troubleshooting

Communication skills

Time management

Outils

RSAT

Remote Desktop Services

Description du poste

Albert & Mackenzie, LLP in Encino (CA) is seeking a personable Service Desk Analyst to join our IT team. You will be the first point of contact for employee IT support, handling remote and in-person requests and documenting steps taken.

The role emphasizes onboarding/offboarding, asset tracking, and adherence to information security policies. Occasional travel between Southern California offices is required, with a largely in-person schedule.