IT Help Desk Specialist: Office, Warehouse & Remote

Evolving Solution Services; Norcross (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Evolving Solution Services is seeking an IT Specialist to join our Norcross, GA team. The role focuses on end-user support across office, warehouse, and remote environments, with primary responsibilities for tickets, hardware, software, and asset management.

The successful candidate will contribute to IT projects, onboarding processes, and ongoing maintenance, ensuring reliable operations and proper documentation. English/Korean bilingual skills are preferred in this fast-paced setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-2 years experience in IT helpdesk support or corporate IT administration.
• IT-related certification is a plus.

Responsibilities

• Troubleshoot and resolve helpdesk tickets for office, warehouse, and remote employees.
• Install, configure, and maintain IT hardware including PCs, printers, monitors, and warehouse devices.
• Diagnose and resolve hardware and software issues, including system configurations.
• Set up and onboard IT equipment for new hires with proper access.
• Manage onboarding and offboarding processes, accounts, licenses, backups, and asset records.
• Track IT assets, perform audits, and manage lifecycle.
• Provide basic network support and connectivity troubleshooting.
• Support office infrastructure changes, relocations, and expansions.
• Ensure reliability and safe operation of IT equipment across sites.
• Assist with IT projects and system upgrades.
• Provide user guidance on IT systems and best practices.
• Maintain documentation for IT procedures and assets.
• Coordinate with vendors for repairs and service requests.

Skills

Communication

Problem solving

Teamwork

Multitasking

Education

Bachelor's degree in IT/CS

1-2 years IT helpdesk experience

Job description

Evolving Solution Services is seeking an IT Specialist to join our Norcross, GA team. The role focuses on end-user support across office, warehouse, and remote environments, with primary responsibilities for tickets, hardware, software, and asset management.

The successful candidate will contribute to IT projects, onboarding processes, and ongoing maintenance, ensuring reliable operations and proper documentation. English/Korean bilingual skills are preferred in this fast-paced setting.