IT Support Technician: Help Desk & Desktop Specialist

Evolving Solution Services; Saint Marys (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Evolving Solution Services, based in Saint Marys, OH, is seeking an IT Support Technician to provide frontline Tier 1/2 support and ensure reliable operation of the organization's IT services.

The role involves configuring devices, managing user accounts, helping with backups and software updates, and documenting processes. Strong knowledge of Windows 10/11, Microsoft 365, AD, and network basics is preferred; onsite work with a collaborative team.

Qualifications

• > Associate's degree or two-year technical certificate in IT, Computer Science, Information Systems, or a related field.
• > At least two years of IT support or help desk experience; manufacturing environment preferred.
• > Experience supporting Windows 10/11, Microsoft 365, and Active Directory admin tasks preferred.

Responsibilities

• > Provide Tier 1 and Tier 2 help desk support by phone, email, and in person; troubleshoot Windows, Microsoft 365, and business-application issues; document tickets and resolutions; and elevate complex or high-impact matters as needed.
• > Set up, configure, image, deploy, maintain, and perform basic repairs on desktop computers, laptops, mobile devices, and related hardware.
• > Maintain IT equipment inventory, asset records, and device-assignment documentation.
• > Provision and deprovision user accounts; reset passwords; unlock accounts; and administer routine group memberships and permissions in Active Directory, Microsoft Entra ID, Microsoft 365, and Dynamics 365 in accordance with approved procedures.
• > Install, maintain, and troubleshoot printers, scanners, conference-room audiovisual equipment, and other office technology.
• > Assist the IT Systems Administrator with backup verification, basic data recovery, software updates, patch management, and assigned IT projects or initiatives.
• > Perform basic LAN, Wi-Fi, and VPN connectivity troubleshooting and elevate infrastructure or security-related issues as needed.
• > Create and maintain technical documentation, knowledge-base articles, standard operating procedures, and accurate ticket histories.
• > Coordinate with Human Resources and department leaders regarding employee onboarding, offboarding, equipment, and access needs.
• > Communicate with hardware and software vendors, service providers, and contractors regarding technical support, warranties, repairs, cabling, or equipment installation.
• > Follow all applicable safety, security, confidentiality, quality, and company requirements and perform other duties as assigned.

Skills

Windows troubleshooting

MS 365

Active Directory

TCP/IP DNS DHCP

Help desk ticketing

Customer service

Technical communication

Education

Associate degree or technical certificate in IT

Tools

Microsoft Entra ID

Dynamics 365

MS 365 admin

Job description

Evolving Solution Services, based in Saint Marys, OH, is seeking an IT Support Technician to provide frontline Tier 1/2 support and ensure reliable operation of the organization's IT services.

The role involves configuring devices, managing user accounts, helping with backups and software updates, and documenting processes. Strong knowledge of Windows 10/11, Microsoft 365, AD, and network basics is preferred; onsite work with a collaborative team.