Korean IT Help Desk Pro: Office & Warehouse Support

HD Construction Equipment Hyundai North America; Norcross (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

HD Construction Equipment Hyundai North America in Norcross, Georgia, seeks an IT Help Desk Specialist. This role is responsible for managing the IT infrastructure and providing user support across office, warehouse, and remote locations. The ideal candidate should possess a Bachelor's degree in Information Technology or related field, along with 1-2 years of IT helpdesk experience. Responsibilities include troubleshooting tickets, managing IT assets, and supporting hardware and software, ensuring smooth operations in a dynamic environment.

Qualifications

• Must have a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1-2 years of experience in IT helpdesk support or corporate IT administration.
• IT-related certification is a plus.

Responsibilities

• Troubleshoot and resolve helpdesk tickets from office, warehouse, and remote employees.
• Install, configure, and maintain IT hardware including PCs, laptops, and printers.
• Manage IT onboarding and offboarding processes for new hires.
• Assist with IT projects, system upgrades, and ongoing maintenance tasks.

Skills

Good communication skills

Problem-solving skills

Adaptable and flexible

Detail-oriented

Education

Bachelor’s degree in Information Technology

1-2 years experience in IT helpdesk support

IT-related certification

Job description

HD Construction Equipment Hyundai North America in Norcross, Georgia, seeks an IT Help Desk Specialist. This role is responsible for managing the IT infrastructure and providing user support across office, warehouse, and remote locations. The ideal candidate should possess a Bachelor's degree in Information Technology or related field, along with 1-2 years of IT helpdesk experience. Responsibilities include troubleshooting tickets, managing IT assets, and supporting hardware and software, ensuring smooth operations in a dynamic environment.