IT Help Desk Specialist — In-Office Columbia, MO

R. L. Polk Mobility LLC; Columbia Township (MO); Vor Ort; USD 59.000 - 89.000; Vollzeit

Benefits dieser Stelle

Health and wellness benefits

Retirement savings plan with company-m

Incentive compensation where eligible

Zusammenfassung

Mobility Global seeks an IT Help Desk professional to deliver prompt, accurate support for hardware and software across Windows, macOS, iOS, and Microsoft 365 environments. You will configure devices, respond to inquiries, and deploy software across workstations and laptops, ensuring high user satisfaction.

The role requires 1–3 years of experience, relevant IT certifications or an Associate’s Degree in Information Systems, and the ability to multitask in a fast-paced setting.

Qualifikationen

• 1–3 years of help desk experience with technical training or an Associate’s Degree in IS.
• Hands-on knowledge of Windows 11, macOS and iOS operating systems.
• Proficiency with Microsoft 365 / Office 365 and related tools.
• Excellent written and oral communication and strong customer service orientation.
• Ability to learn new applications quickly and multitask in a fast-paced environment.
• Must be able to travel for off-site meetings and lift up to 60 lbs.

Aufgaben

• Provide accurate and creative solutions to hardware and software issues to maintain productivity.
• Configure PCs, laptops, VMs and mobile devices per Mobility Global processes.
• Install, update, and manage software using the internal IT stack.
• Respond to inquiries via phone, ticketing system, chat, email, and in-person visits.
• Build, test, and deploy software packages to workstations and laptops.

Kenntnisse

Help desk experience

IT certifications

Customer service

Communication skills

Time and project management

Multitasking

Self-motivated

Willingness to travel

Ausbildung

Associate’s Degree in Information Systems

Tools

Windows 11

macOS

iOS

Microsoft 365 / Office 365

Jobbeschreibung

Mobility Global seeks an IT Help Desk professional to deliver prompt, accurate support for hardware and software across Windows, macOS, iOS, and Microsoft 365 environments. You will configure devices, respond to inquiries, and deploy software across workstations and laptops, ensuring high user satisfaction.

The role requires 1–3 years of experience, relevant IT certifications or an Associate’s Degree in Information Systems, and the ability to multitask in a fast-paced setting.