IT Help Desk Specialist - Enterprise Mac/Windows & IAM

Leader Communications Inc; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Leader Communications Inc. is seeking an IT Help Desk Support Specialist to deliver advanced technical resolution and enterprise-wide support for macOS and Windows environments in Alexandria, VA.

You will administer device management, deploy software, manage identity services, and collaborate with Security, Network Operations, and Cybersecurity teams to ensure rapid incident response. Applicants should have a Bachelor's degree in IT or CS and 3–6 years in IT help desk, with certifications such

Qualifications

• Bachelor's degree in information technology, Computer Science, or a closely related field.
• 3–6 years' experience in IT help desk Tier 1 & Tier II.
• CompTIA Security+ preferred.
• Apple Certified IT Professional required.
• ITIL Foundation or equivalent certification preferred.
• Certified SysOps Administrator – Associate preferred.
• Security clearance: Public Trust required.
• US citizenship and security clearances as per requirements.

Responsibilities

• Administer and support enterprise macOS and Windows operating systems.
• Utilize Ivanti, KACE, Microsoft Intune, and JAMF for device management.
• Deploy software, configure systems, and automate tasks.
• Oversee imaging, provisioning, and modern deployment workflows.
• Manage Active Directory and Entra ID access controls.
• Lead incident response and coordinate with cross-functional teams.

Skills

macOS

Windows

IT security

MFA

Identity mgmt

Incident response

Communication

Documentation

Education

Bachelor's degree in IT/CS

CompTIA Security+

Apple Certified IT Professional

ITIL Foundation

Certified SysOps Administrator – Associate

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Active Directory

Entra ID

Job description

Leader Communications Inc. is seeking an IT Help Desk Support Specialist to deliver advanced technical resolution and enterprise-wide support for macOS and Windows environments in Alexandria, VA.

You will administer device management, deploy software, manage identity services, and collaborate with Security, Network Operations, and Cybersecurity teams to ensure rapid incident response. Applicants should have a Bachelor's degree in IT or CS and 3–6 years in IT help desk, with certifications such