Deskside IT Support

SyllogisTeks; Columbia Township (MO); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Mileage Reimbursement

Job summary

An established industry player is seeking a dedicated IT support professional to provide exceptional service across multiple office locations. This role requires a minimum of 3 years of experience in helpdesk support, where you will tackle hardware and software issues for various devices, including laptops and mobile equipment. Excellent customer service skills are essential, along with a reliable means of transportation to manage support across a 1-2 hour radius. If you are passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3+ years of professional experience in helpdesk/service desk.
• Must have excellent customer service skills.

Responsibilities

• Provide hardware and software support for laptops, desktops, and mobile devices.
• Perform device imaging and inventory management for spare equipment.

Skills

Customer Service

Helpdesk/Service Desk Experience

IOS

Windows 11

SCCM

Microsoft Intune

Education

Associate's Degree

Tools

AirWatch MDM

Job description

Location: Columbia MO. 65203 - No exceptions

In office 100% - No exceptions

Must have own reliable transportation to drive to other operational centers. This role will require driving.

Must have excellent Customer Service skills

Must have professional experience in helpdesk/service desk

3 + years of professional experience

Must have: IOS, Windows 11, SCCM, Microsoft Intune

Prefers: AirWatch MDM experience

Must have a minimum of an associate's degree

This role will support several office buildings within a 1-2 hr radius. Reliable transportation is required. Mileage is reimbursed.

Support role of laptops, desktops, rugged laptops, and iPads:

1. Hardware break/fix and software support, device installation and lifecycle replacement.
2. Includes both computer equipment in our office as well as the mobile devices & equipment.
3. Deployment, enrollment, and cellular activation for our mobile devices (iPhones & iPads).
4. Device imaging and re-imaging to resolve issues.
5. Inventory management for the spare equipment.
6. Provide technical support for training classes that place in the area.
7. Provide day-after support for any major release/update of some of our key applications.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting