IT Help Desk & Desktop Support Specialist

HTC Global; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid and Workplace flexibility

Work-Life-Balance

Well-defined career development plan

Rewards & Recognition program

L&D upskilling

Emerging Technologies exposure

Job summary

HTC Global Services is seeking a Help Desk & Desktop Support professional in Columbia, SC. This onsite role supports agency staff, troubleshoots hardware and software, and coordinates with senior staff and MSPs to ensure reliable IT operations.

The position requires 2+ years of IT support, Windows/M365 proficiency, and strong customer service. A bachelor’s degree or equivalent IT experience is expected, with a background and credit check.

Qualifications

• At least 2 years of help desk or IT support experience.
• Working knowledge of Windows OS, MS Office/M365, and general IT support practices.
• Bachelor's degree in IT/CS or related field; equivalent work experience may be considered.
• Residency in South Carolina; relocation not permitted.
• Ability to pass background and credit checks; strong customer service skills.

Responsibilities

• Serve as first point of contact for staff requesting IT assistance by phone, email, or in person.
• Provide responsive, customer-focused support aiming to resolve issues on first contact.
• Troubleshoot desktops, laptops, mobile devices, printers, and standard software.
• Escalate complex issues to senior staff or MSPs, keeping users informed.
• Process account setup, password resets, and access requests per policies.
• Manage security and distribution group memberships per access policies.
• Post-maintenance testing after MSP maintenance windows; report issues.
• Open, track, and follow up on vendor tickets until resolution.
• Document requests, resolutions, and feedback in ticketing system.
• Educate users on IT best practices and agency guidelines.
• Assist with IT initiatives, including equipment rollouts and software updates.
• Perform occasional hardware troubleshooting and break/fix support.
• Coordinate warranty and vendor repairs as needed.
• Maintain IT asset inventory records; keep audit-ready.
• Protect sensitive financial information with confidentiality and security.
• Perform rotating after-hours support as required.

Skills

Customer service

Communication

Troubleshooting

Prioritization & organization

Education

Bachelor's degree in IT/CS or related field

Tools

Active Directory

Microsoft Entra ID

Intune

Help desk software

Microsoft 365

Job description

HTC Global Services is seeking a Help Desk & Desktop Support professional in Columbia, SC. This onsite role supports agency staff, troubleshoots hardware and software, and coordinates with senior staff and MSPs to ensure reliable IT operations.

The position requires 2+ years of IT support, Windows/M365 proficiency, and strong customer service. A bachelor’s degree or equivalent IT experience is expected, with a background and credit check.