IT Help Desk Specialist II: Secure Endpoint & User Support

Sandy Mac Evolution; Washington (District of Columbia); On-site; USD 75,000 - 101,000; Full time

Job summary

GDIT in Washington, DC is seeking a Help Desk Specialist II to provide first-line IT support to end users, document issues, and ensure timely resolutions.

Candidates must have TS/SCI clearance, CI polygraph, a Bachelor's in IT/CS and at least four years of experience. The role encompasses software installation, account setup, and enforcing IT policies.

This billet emphasizes adherence to security requirements and hands-on support across desktops, networks, and peripherals.

Qualifications

• Bachelor's degree in IT/Computer Science.
• Experience: 4 years in help desk or IT support.
• Clearance: TS/SCI; Polygraph: CI.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitor and enforce all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple-level security LDAP profiles.
• Install and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
• Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems.

Education

Bachelor's degree in IT/Computer Science

Job description

GDIT in Washington, DC is seeking a Help Desk Specialist II to provide first-line IT support to end users, document issues, and ensure timely resolutions.

Candidates must have TS/SCI clearance, CI polygraph, a Bachelor's in IT/CS and at least four years of experience. The role encompasses software installation, account setup, and enforcing IT policies.

This billet emphasizes adherence to security requirements and hands-on support across desktops, networks, and peripherals.