Help Desk Specialist II: TS/SCI Eligible, DoD IT Support

Grsco; Washington (District of Columbia); On-site; USD 85,000 - 93,000; Full time

Job summary

Global Resource Solutions, Inc. (GRS) seeks a Help Desk Specialist II in Washington, DC. The role provides end-user support, researches and resolves technical issues, and documents resolutions for timely closure.

The ideal candidate has at least five years in IT, a bachelor's degree in CS/IT or equivalent, and will meet DoD 8570.01-M IA Technician Level 2 requirements within six months of hire, with TS clearance and SCI eligibility.

Qualifications

• Minimum of five (5) years of experience in Information technology or a related field.
• Bachelor's Degree in Computer Science, Information Technology or equivalent experience.
• Must meet DoD 8570.01-M IA Technician Level 2 requirements within 6 months of hire.

Responsibilities

• Provide end-user support and resolve technical problems across devices and software.
• Install software and upgrades; update solutions database with resolutions.
• Configure hardware/software and network peripherals; enforce IT policies.
• Assist with setting up new users in IDAM and LDAP procedures.
• Install and configure computers, monitors, network gear and printers.
• Maintain, upgrade and repair PCs and Windows desktop applications.

Skills

Security policy familiarity

Interact with DOD partners

Microsoft Office

Originality and initiative

Willingness to travel within AOR

Education

Bachelor's Degree in Computer Science/IT or equivalent

Job description

Global Resource Solutions, Inc. (GRS) seeks a Help Desk Specialist II in Washington, DC. The role provides end-user support, researches and resolves technical issues, and documents resolutions for timely closure.

The ideal candidate has at least five years in IT, a bachelor's degree in CS/IT or equivalent, and will meet DoD 8570.01-M IA Technician Level 2 requirements within six months of hire, with TS clearance and SCI eligibility.