Help Desk Specialist II – TS/SCI Ready

Targeted Solutions, LLC; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

PTO with flexible holiday package

Tax-free healthcare cost reimbursement

Immediate vesting 401K with 4% match

Job summary

Targeted Solutions, LLC is seeking a Help Desk Specialist II to provide end-user support across a range of IT issues. Responsibilities include software installation, troubleshooting, and maintaining the solutions database, with setup of new users in IDAM and LDAP profiles.

The role requires TS/SCI clearance and a BS degree in CS/IT or equivalent experience. Candidates must have at least five years of IT experience and meet DoD 8570.01-M requirements within six months of hire.

Qualifications

• Minimum of five years of IT or related experience.
• BS degree in Computer Science, Information Technology, or equivalent.
• Must meet DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of hire.
• Must possess TS/SCI clearance for access to Sensitive Government Information.

Responsibilities

• Provide end-user support for a variety of issues.
• Install software and upgrade commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Set up new users in IDAM and LDAP profiles.
• Install and configure computers, network hardware, and peripherals.
• Maintain, upgrade and repair PCs and Windows desktop applications.
• Enforce IT policies and procedures.

Skills

Technical support

Customer service

Troubleshooting

Team collaboration

Education

BS in Computer Science or IT

Tools

IDAM

LDAP

Windows OS

Printers/Scanners hardware

Job description

Targeted Solutions, LLC is seeking a Help Desk Specialist II to provide end-user support across a range of IT issues. Responsibilities include software installation, troubleshooting, and maintaining the solutions database, with setup of new users in IDAM and LDAP profiles.

The role requires TS/SCI clearance and a BS degree in CS/IT or equivalent experience. Candidates must have at least five years of IT experience and meet DoD 8570.01-M requirements within six months of hire.