Help Desk Specialist II

Targeted Solutions, LLC; Washington (District of Columbia); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

PTO with flexible holiday package

Tax-free healthcare cost reimbursement

Immediate vesting 401K with 4% match

Résumé du poste

Targeted Solutions, LLC is seeking a Help Desk Specialist II to provide end-user support across a range of IT issues. Responsibilities include software installation, troubleshooting, and maintaining the solutions database, with setup of new users in IDAM and LDAP profiles.

The role requires TS/SCI clearance and a BS degree in CS/IT or equivalent experience. Candidates must have at least five years of IT experience and meet DoD 8570.01-M requirements within six months of hire.

Qualifications

• Minimum of five years of IT or related experience.
• BS degree in Computer Science, Information Technology, or equivalent.
• Must meet DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of hire.
• Must possess TS/SCI clearance for access to Sensitive Government Information.

Responsabilités

• Provide end-user support for a variety of issues.
• Install software and upgrade commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Set up new users in IDAM and LDAP profiles.
• Install and configure computers, network hardware, and peripherals.
• Maintain, upgrade and repair PCs and Windows desktop applications.
• Enforce IT policies and procedures.

Connaissances

Technical support

Customer service

Troubleshooting

Team collaboration

Formation

BS in Computer Science or IT

Outils

IDAM

LDAP

Windows OS

Printers/Scanners hardware

Description du poste

REQ-25-J-0377

Help Desk Specialist II

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:

• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

CLEARANCE:

TS/SCI- REQUIRED

Eligibility for access to Special Access Program Information

Willingness to submit to a Counterintelligence polygraph

EDUCATION:

BS degree in Computer Science, Information Technology or equivalent experience

MANDATORY EXPERIENCE:

Minimum of five (5) years of experience in information technology or a related field

CERTIFICATIONS:

Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

BENEFITS:

• We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.