Help Desk Specialist II — TS/SCI Clearance & IT Support

Global Resource Solutions, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 93,000; Full time

Job summary

Global Resource Solutions, Inc. is seeking a Help Desk Specialist II in Washington, DC to provide end-user support for a range of IT issues. The role involves incident response, problem resolution, and maintaining documentation.

The candidate will install software, update knowledge bases, enforce IT policies, and assist with IDAM and LDAP user provisioning. A TS/SCI eligible-active clearance is required along with DoD 8570.01-M Level 2 certification within six months.

Qualifications

• Bachelor's degree in Computer Science, IT, or equivalent required.
• Minimum five years of information technology experience.
• Must meet DoD 8570.01-M IA Technician Level 2 within six months.

Responsibilities

• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP procedures.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PC/laptops and Windows desktop applications for all systems.

Skills

Security policy

Dynamic environment

Customer service

English proficiency

Travel willingness

Education

Bachelor's degree in Computer Science / Information Technology or equivalent

Five years IT experience

Tools

IDAM

LDAP

Microsoft Office

Job description

Global Resource Solutions, Inc. is seeking a Help Desk Specialist II in Washington, DC to provide end-user support for a range of IT issues. The role involves incident response, problem resolution, and maintaining documentation.

The candidate will install software, update knowledge bases, enforce IT policies, and assist with IDAM and LDAP user provisioning. A TS/SCI eligible-active clearance is required along with DoD 8570.01-M Level 2 certification within six months.