IT Help Desk Specialist I (Tier-1 Support)

RegionalHelpWanted, Inc.; City of Middletown (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

The IT Support Specialist I at Orange County Community College reports to the IT Support Manager of the SUNY Orange ITS Department. The role provides fast, first-contact technical assistance for Tier-1 issues, prioritizes workload, and communicates clearly to understand and explain solutions.

It is an essential position that may require work during winter and spring break and weather emergencies. The incumbent supports Windows and Office 365, assists with remote access and helpdesk tools, and

Qualifications

• Associate's degree or two years of relevant experience.
• Experience as a computer/desktop technician with direct customer support/service.
• Experience supporting MS Windows operating systems and MS Office/Office 365.

Skills

Customer service

Effective communication

Problem solving

Time management

Teamwork

Multitasking

Education

Associate's degree in a computer-centered discipline

Tools

Windows OS

Office 365

Remote desktop

Helpdesk software

Job description

The IT Support Specialist I at Orange County Community College reports to the IT Support Manager of the SUNY Orange ITS Department. The role provides fast, first-contact technical assistance for Tier-1 issues, prioritizes workload, and communicates clearly to understand and explain solutions.

It is an essential position that may require work during winter and spring break and weather emergencies. The incumbent supports Windows and Office 365, assists with remote access and helpdesk tools, and