IT User Support Specialist I - SUNY Orange

SUNY Orange; City of Middletown (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

SUNY Orange IT department seeks an IT Support Specialist in Middletown, NY. The role delivers fast Tier-1 technical assistance, communicates effectively with users, and prioritizes workload to improve IT customer service. Must have an associate degree or equivalent experience, with Windows and Office 365 familiarity.

Position is essential and may require work during breaks or weather-related events. Deadline to apply: November 13, 2026. Salary ranges from $39,602 to $52,472 per year.

Qualifications

• Education: Associate's degree in a computer-centered discipline or two years of required experience.
• Preferred: Bachelor's degree in computer center discipline.
• Experience: Experience as a computer/desktop technician with direct customer support/service role and experience supporting MS Windows and MS Office/Office 365.

Responsibilities

• Provide fast and useful Tier-1 technical assistance and escalate unresolved tickets.
• Communicate effectively to understand problems and explain solutions.
• Organize and prioritize workload; maintain customer-oriented service.

Skills

Customer service

Communication

Problem solving

Multitasking

Interpersonal skills

Education

Associate's degree in computer-centered discipline

Bachelor's degree in computer center discipline (preferred)

Tools

MS Windows 10+

Remote desktop

Helpdesk software

Job description

Orange County Community College (SUNY Orange), located in the scenic Hudson Valley, is a multi-campus College with locations in the cities of Middletown and Newburgh, NY. We proudly claim the distinction of being the first county-sponsored New York State Community College. And, for over 70 years, SUNY Orange has been the primary workforce provider and educational resource for residents of Orange County and neighboring counties.

Our students come from all walks of life and are committed to their education and career development. Our graduates speak highly of a curriculum that challenges them and prepares them upon graduation to be competitive and successful if they are directly entering the workforce or to thrive when they transfer to four-year institutions. SUNY Orange values diversity, has been certified as a Hispanic Serving Institution (HSI) and has been named a Military Friendly college.

The College seeks dynamic individuals eager to engage in thoughtful, energetic and impactful leadership, and to help shape the future of a College that is respected within its community. If you desire the opportunity to mold the members of our diverse student body into the accomplished professionals and leaders they wish to become, crave an administrative atmosphere where creativity and forward-thinking ideas are welcomed, and are willing to roll up your sleeves to make it all happen, we encourage you to consider joining our College community.

Job Description:

The IT Support Specialist reports to the IT Support Manager of the SUNY Orange ITS Department. The position requires the ability to provide fast and useful technical assistance on Tier-1 technical issues and elevate tickets not resolved with First Contact Resolution (FCR). Must be able to communicate effectively to understand the problem and explain solutions. Must be able to organize and prioritize assigned workload. Must be customer-oriented and patient to deal with occasional frustrated users creating value for users that will continuously improve IT department customer service. This position is classified as essential and may be required to work during Winter and Spring break as well as during weather related emergencies.

Requirements:

Education Required:Associate's degree in a computer-centered discipline or two years of required experience.

Experience Required:Experience as a computer/desktop technician with direct customer support/service role, experience supporting MS Windows operating systems, and experience supporting the MS Office or Office 365 suite of applications.

Preferred Knowledge, Skills, Abilities and Worker Characteristics:

• Bachelor's degree in computer center discipline.
• Understanding of MS Windows 10 and newer.
• Ability to diagnose and resolve basic technical issues.
• Strong analytical and problem-solving skills.
• Ability to proactively identify tasks that need attention.
• Aptitude for training and quickly developing new skills and knowledge.
• Excellent multitasking, communication, and interpersonal skills.
• Strong organization skills & ability to work independently.
• Knowledge of IT software, hardware, and network setup.
• Proficiency in remote desktop and helpdesk software.
• Excellent interpersonal skills.
• Security certifications a plus.

Additional Information:

Deadline for Applying: November 13, 2026

Position begins:As soon as possible

Salary: $39,602to $52,472 per annum, commensurate with experience. This is a 12-month, Staff & Chair, Grade 10 position.

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, [phone], [e-mail].

All applicants must have the legal right to accept employment in the United States. SUNY Orange does not support visa applications.

Employment at the College may be subject to the favorable result of a background investigation.

Returning Applicants - Login to your SUNY Orange Employment Account to check your completed application.