IT Help Desk Technician — First-Line Support

Inside Higher Ed; Baytown (TX); On-site; USD 31,200 - 32,791; Full time

Job summary

A community college is seeking a Help Desk Technician responsible for providing first level technical support to students, faculty, and staff. The role involves troubleshooting computer issues, managing the ticketing system, and assisting with account problems. Candidates should have an associate’s degree or equivalent credit hours and at least one year of experience in a Help Desk position. Strong customer service and communication skills are essential, along with basic troubleshooting knowledge for Windows and office software.

Qualifications

• 1 year of experience in Help Desk or Call Center role.
• Basic to intermediate knowledge of Windows 7/10, Microsoft Office.
• Excellent oral and written communication skills.

Responsibilities

• Provide first level technical assistance for troubleshooting.
• Document issues and calls in the ticketing system.
• Install and troubleshoot operating systems and software.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Knowledge of Windows 7/10

Knowledge of Microsoft Office

Education

Associate’s degree or 60 college credit hours

Job description

A community college is seeking a Help Desk Technician responsible for providing first level technical support to students, faculty, and staff. The role involves troubleshooting computer issues, managing the ticketing system, and assisting with account problems. Candidates should have an associate’s degree or equivalent credit hours and at least one year of experience in a Help Desk position. Strong customer service and communication skills are essential, along with basic troubleshooting knowledge for Windows and office software.