Help Desk Technician I — Fast, Friendly IT Support

Ottawa Area ISD; Holland (MI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

MPSERS retirement plan

Job summary

Ottawa Area ISD seeks a Help Desk Tier I Specialist to serve as the primary contact for technology support across multiple districts. You will diagnose and resolve issues on Windows, macOS, iPadOS, and ChromeOS, manage service requests, provisioning, user accounts, and asset/ticket data, and escalate when needed.

The role emphasizes documentation, user guidance, cybersecurity awareness, and collaboration with staff and vendors to ensure reliable, secure technology services in a fast-paced

Job description

Ottawa Area ISD seeks a Help Desk Tier I Specialist to serve as the primary contact for technology support across multiple districts. You will diagnose and resolve issues on Windows, macOS, iPadOS, and ChromeOS, manage service requests, provisioning, user accounts, and asset/ticket data, and escalate when needed.

The role emphasizes documentation, user guidance, cybersecurity awareness, and collaboration with staff and vendors to ensure reliable, secure technology services in a fast-paced