IT User Support Specialist I

RegionalHelpWanted, Inc.; City of Middletown (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

The IT Support Specialist I at Orange County Community College reports to the IT Support Manager of the SUNY Orange ITS Department. The role provides fast, first-contact technical assistance for Tier-1 issues, prioritizes workload, and communicates clearly to understand and explain solutions.

It is an essential position that may require work during winter and spring break and weather emergencies. The incumbent supports Windows and Office 365, assists with remote access and helpdesk tools, and

Qualifications

• Associate's degree or two years of relevant experience.
• Experience as a computer/desktop technician with direct customer support/service.
• Experience supporting MS Windows operating systems and MS Office/Office 365.

Skills

Customer service

Effective communication

Problem solving

Time management

Teamwork

Multitasking

Education

Associate's degree in a computer-centered discipline

Tools

Windows OS

Office 365

Remote desktop

Helpdesk software

Job description

IT User Support Specialist I

The IT Support Specialist reports to the IT Support Manager of the SUNY Orange ITS Department. The position requires the ability to provide fast and useful technical assistance on Tier-1 technical issues and elevate tickets not resolved with First Contact Resolution (FCR). Must be able to communicate effectively to understand the problem and explain solutions. Must be able to organize and prioritize assigned workload. Must be customer-oriented and patient to deal with occasional frustrated users creating value for users that will continuously improve IT department customer service. This position is classified as essential and may be required to work during Winter and Spring break as well as during weather related emergencies.

Job Requirements

• Education Required: Associate's degree in a computer-centered discipline or two years of required experience.
• Experience Required: Experience as a computer/desktop technician with direct customer support/service role, experience supporting MS Windows operating systems, and experience supporting the MS Office or Office 365 suite of applications.

Preferred Knowledge, Skills, Abilities and Worker Characteristics

• Bachelor's degree in computer center discipline.
• Good understanding of computer systems, browsers, email, collaboration software, mobile devices, and current technical products/services.
• Understanding of MS Windows 10 and newer.
• Ability to diagnose and resolve basic technical issues.
• Strong analytical and problem-solving skills.
• Ability to proactively identify tasks that need attention.
• Aptitude for training and quickly developing new skills and knowledge.
• Excellent multitasking, communication, and interpersonal skills.
• Strong organization skills & ability to work independently.
• Knowledge of IT software, hardware, and network setup.
• Proficiency in remote desktop and helpdesk software.
• Excellent interpersonal skills.
• Security certifications a plus.

Additional Information

• Deadline for Applying: November 13, 2026
• Position begins: As soon as possible
• Salary: $39,602 to $52,472 per annum, commensurate with experience. This is a 12-month, Staff & Chair, Grade 10 position.

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law.

The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, [phone], [e-mail].