IT Help Desk Specialist I - Start Your Tech Support Career

D.R. Horton; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HPM

Company Holidays

Job summary

D.R. Horton in Arlington, TX is seeking an entry-level Help Desk Specialist I to provide frontline support to end users and vendors.

The role includes phone, webchat, and on-site assistance, basic network and hardware issue resolution, and documenting steps in the ticketing system. Candidates should have a high school diploma or GED and 2–4 years IT support experience, familiarity with Windows OS, Active Directory, Exchange, and Office.

Qualifications

• High school diploma or GED required.
• 2–4 years of related IT support experience.
• Knowledge of Windows OS, AD, Exchange, Print Services.
• Experience replacing basic hardware components.
• Strong interpersonal and written/verbal communication.

Responsibilities

• Provide phone, webchat, and in-person support to end users and vendors.
• Research and resolve basic network, hardware, and software issues.
• Document issues and resolutions in the help desk system.
• Communicate with users and follow up to ensure completion.
• Perform end-user computer refreshes and manage work orders.
• Assist with division office moves.
• Demonstrate professional conduct to enhance goodwill and profits.
• Maintain on-call rotation and overtime as required.
• Travel overnight as needed.

Skills

Interpersonal communication

Written communication

Verbal communication

MS Office

Email proficiency

Education

High school diploma or GED

2–4 years IT support experience

Tools

Windows OS

Active Directory

Exchange

Print Services

Job description

D.R. Horton in Arlington, TX is seeking an entry-level Help Desk Specialist I to provide frontline support to end users and vendors.

The role includes phone, webchat, and on-site assistance, basic network and hardware issue resolution, and documenting steps in the ticketing system. Candidates should have a high school diploma or GED and 2–4 years IT support experience, familiarity with Windows OS, Active Directory, Exchange, and Office.