IT Desktop Support

Crownmotorsnissan; Redding (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Job summary

Crownmotorsnissan is seeking a dedicated Windows Help Desk Technician to join our IT team. This entry-level role focuses on providing basic Windows support for desktops, laptops, and peripherals. You will diagnose common issues, guide users remotely or in person, document resolutions, and escalate complex problems.

Knowledge of Windows 10/11 and Office helps, and a willingness to learn is essential. Health, dental, and vision insurance, along with paid time off and holidays, are offered as part

Qualifications

• 1–2 years of help desk or IT support experience.
• High school diploma required; IT-related degree a plus.
• Willingness to learn and grow in IT with guidance available.

Responsibilities

• Provide basic Windows help desk support for desktops, laptops, and peripherals.
• Diagnose and troubleshoot common hardware and software problems.
• Guide users through resolutions via phone, email, or in person.
• Perform basic installations and updates of Windows OS and applications.
• Document support requests and resolutions.
• Escalate complex issues to senior IT staff.
• Assist with password resets, printer setups, and network troubleshooting.
• Maintain knowledge of Windows 10/11 and Microsoft Office.
• Explain technical concepts to non-technical users.
• Eagerness to learn with mentorship.

Skills

Windows OS

Help desk

Troubleshooting

Communication

Documentation

Active Directory

Teamwork

Education

High school diploma

Associate degree in IT

Job description

We are seeking a dedicated Windows Help Desk Technician to provide technical support within our IT team. This is an excellent entry-level opportunity for individuals looking to expand their knowledge and experience in IT support. The ideal candidate will have some experience with troubleshooting Windows systems and a passion for solving technical issues.

Key Responsibilities:

• Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals.
• Assist with diagnosing and troubleshooting common hardware and software problems.
• Guide users through simple technical resolutions over the phone, email, or in person.
• Perform basic installations, configurations, and updates of Windows operating systems and applications.
• Create and maintain accurate documentation of support requests and resolutions.
• Escalate more complex issues to senior IT staff as needed.
• Assist with password resets, printer setups, and network connectivity troubleshooting.
• A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite.
• Familiarity with general IT concepts such as hardware components, software installation, and basic networking.
• Strong troubleshooting skills with the ability to identify common technical issues.
• Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Eagerness to learn and grow in the IT field with guidance from senior team members.

Preferred:

• Familiarity with Active Directory (user account management) and basic networking concepts.
• Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).

Qualifications:

• 6 months to 1 year of experience in a help desk or similar IT support role.
• High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
• Passion for technology and helping users resolve technical issues.
• Health, dental, and vision insurance
• Paid time off and holidays

If you’re ready to kick-start your career in IT and are excited about helping others with their technical needs, we’d love to hear from you!