Help Desk Specialist I

D.R. Horton; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and HPM

Company Holidays

Job summary

D.R. Horton in Arlington, TX is seeking an entry-level Help Desk Specialist I to provide frontline support to end users and vendors.

The role includes phone, webchat, and on-site assistance, basic network and hardware issue resolution, and documenting steps in the ticketing system. Candidates should have a high school diploma or GED and 2–4 years IT support experience, familiarity with Windows OS, Active Directory, Exchange, and Office.

Qualifications

• High school diploma or GED required.
• 2–4 years of related IT support experience.
• Knowledge of Windows OS, AD, Exchange, Print Services.
• Experience replacing basic hardware components.
• Strong interpersonal and written/verbal communication.

Responsibilities

• Provide phone, webchat, and in-person support to end users and vendors.
• Research and resolve basic network, hardware, and software issues.
• Document issues and resolutions in the help desk system.
• Communicate with users and follow up to ensure completion.
• Perform end-user computer refreshes and manage work orders.
• Assist with division office moves.
• Demonstrate professional conduct to enhance goodwill and profits.
• Maintain on-call rotation and overtime as required.
• Travel overnight as needed.

Skills

Interpersonal communication

Written communication

Verbal communication

MS Office

Email proficiency

Education

High school diploma or GED

2–4 years IT support experience

Tools

Windows OS

Active Directory

Exchange

Print Services

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a ++Help Desk Specialist I++.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Document and track the details of the issue, status and resolution, using the help desk tracking application
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Perform end user computer refreshes
• Complete work orders, fully documenting each step of the troubleshooting process
• Aid with division office moves
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work on-call rotation
• Ability to work overtime
• Ability to travel overnight

Education and/or Experience

• High school diploma or general education degree (GED)
• Two to four years related experience and/or training in an IT support environment
• Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• Experience replacing basic components of various makes and models of system and printer hardware
• Must be able to troubleshoot all aspects of computer components
• Ability to adapt to a constantly changing environment
• Possess strong interpersonal, written and verbal communication skills
• Proficiency with MS Office and email
• The employee must frequently lift and/or move up to 50 pounds

Preferred Qualifications

• Windows/Android/Apple phone support experience a plus
• Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
• CompTIA A or similar certification a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. WeBuildPeopleToo