Help Desk Specialist I

D. R. Horton; Arlington, Northern (TX, KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

ESPP

FSA

Life & Disability Insurance

Vacation & Holidays

Voluntary Benefits

Job summary

D.R. Horton, Inc. is seeking a Help Desk Specialist I in Arlington, TX. The successful candidate will provide end-user IT support for hardware, software, and related issues, handling phone, chat, and on-site assistance with a focus on timely resolutions.

Responsibilities include documenting issues, performing basic network and hardware troubleshooting, and assisting with office moves. Candidates should have 2–4 years of IT support experience and strong communication skills.

Qualifications

• Two to four years of IT support experience.
• Strong knowledge of Windows OS, AD, Exchange, and MS Office.
• Experience replacing basic components of PCs and printers.
• Ability to troubleshoot all aspects of computer components.
• Ability to adapt to a changing environment.
• Strong interpersonal, written and verbal communication skills.
• Proficiency with MS Office and email.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide phone, webchat, and in-person support to end users and vendors on IT-related issues.
• Research and resolve basic network, hardware, and software issues.
• Document and track the details of the issue, status and resolution, using the help desk system.
• Communicate and follow-up with the user to ensure timely resolution.
• Perform end-user computer refreshes.
• Complete work orders with detailed troubleshooting steps.
• Aid with division office moves.
• Work in a professional and ethical manner to support customers.

Skills

End user support

Windows OS

Active Directory

Exchange

Print Services

MS Office

Troubleshooting

Communication

Documentation

Education

High school diploma / GED

2–4 years IT support experience

Tools

VNC

Cisco AnyConnect

Remote connectivity software

Job description

Job Description - Help Desk Specialist I (2604333)

Job Description

Help Desk Specialist I - 2604333

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for aHelp Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

Essential Duties and Responsibilities

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Document and track the details of the issue, status and resolution, using the help desk tracking application
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Perform end user computer refreshes
• Complete work orders, fully documenting each step of the troubleshooting process
• Aid with division office moves
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work on-call rotation
• Ability to work overtime
  
• Ability to travel overnight

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Two to four years related experience and/or training in an IT support environment
• Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• Experience replacing basic components of various makes and models of system and printer hardware
• Must be able to troubleshoot all aspects of computer components
• Ability to adapt to a constantly changing environment
• Possess strong interpersonal, written and verbal communication skills
• Proficiency with MS Office and email
• The employee must frequently lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
• CompTIA A+ or similar certification a plus

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo