IT Support Engineer – Level 1 – Helpdesk & Field Support

CIS Custom Information Services

Arlington (TX)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Job summary

CIS Custom Information Services in Arlington, TX is seeking a qualified IT Helpdesk Specialist to join our in-person team. You will provide desk-side and end-user support, solve technical issues, and communicate clearly with clients while maintaining a high level of service.

We value 1 year of relevant IT experience, strong customer service, and solid knowledge of Windows OS, AD, O365, and basic networking.

Qualifications

Experience providing desktop and laptop troubleshooting.
Knowledge of AD user and computer accounts.
Familiarity with O365 administration and basic networking.
Proficient in documenting procedures for end users.

Responsibilities

Provide desk-side and end-user IT support to clients.
Resolve technical issues and escalate when needed.
Perform on-site and remote support as required.
Maintain clear, concise documentation and instructions.

Skills

Desktop troubleshooting

AD user management

O365 administration

DNS/DHCP/VLAN/VPN

Windows OS

Documentation writing

Customer service

End-user support

Remote & on-site support

Education

Associates or specialized training in relevant coursework

A+ or equivalent

Network+ or equivalent

Security+ or equivalent

Job description

Office Location: Arlington, Texas

Work Arrangement: In-Person

Experience Level: Minimum 1 year of relevant IT experience

Role Description:

Are you looking to advance your career in IT? We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support. This position will assist our clients in solving technical support issues, provide remote and on-site support. For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT. This is a great position to accelerate your career as many of our staff members go on to be Specialized Consultants or IT Directors.

This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package.

About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW (Dallas / Fort Worth) metroplex area.

Qualifications and Requirements:

Knowledge of PC and laptop installation and troubleshooting, desktop operating systems
Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation
Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN).
Must be able to manage AD user and computer accounts.
Must be able to set up new users in O365.
Assist users with technical issues and “how to” questions.
Be able to perform installation and configuration of hardware and software systems.
Be able to write clear and concise documentation and instructions.
Be able to manage and prioritize multiple tasks in fast paced environments and under pressure.
Continuous improvement keeping current on new technology, industry trends and threats.
Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement.
Excellent English verbal and written communications skills are required as you will be communicating with end users.
Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.