Help Desk Specialist I — End-User IT Support & Growth

D. R. Horton; Arlington, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

ESPP

FSA

Life & Disability Insurance

Vacation & Holidays

Voluntary Benefits

Job summary

D.R. Horton, Inc. is seeking a Help Desk Specialist I in Arlington, TX. The successful candidate will provide end-user IT support for hardware, software, and related issues, handling phone, chat, and on-site assistance with a focus on timely resolutions.

Responsibilities include documenting issues, performing basic network and hardware troubleshooting, and assisting with office moves. Candidates should have 2–4 years of IT support experience and strong communication skills.

Qualifications

• Two to four years of IT support experience.
• Strong knowledge of Windows OS, AD, Exchange, and MS Office.
• Experience replacing basic components of PCs and printers.
• Ability to troubleshoot all aspects of computer components.
• Ability to adapt to a changing environment.
• Strong interpersonal, written and verbal communication skills.
• Proficiency with MS Office and email.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide phone, webchat, and in-person support to end users and vendors on IT-related issues.
• Research and resolve basic network, hardware, and software issues.
• Document and track the details of the issue, status and resolution, using the help desk system.
• Communicate and follow-up with the user to ensure timely resolution.
• Perform end-user computer refreshes.
• Complete work orders with detailed troubleshooting steps.
• Aid with division office moves.
• Work in a professional and ethical manner to support customers.

Skills

End user support

Windows OS

Active Directory

Exchange

Print Services

MS Office

Troubleshooting

Communication

Documentation

Education

High school diploma / GED

2–4 years IT support experience

Tools

VNC

Cisco AnyConnect

Remote connectivity software

Job description

D.R. Horton, Inc. is seeking a Help Desk Specialist I in Arlington, TX. The successful candidate will provide end-user IT support for hardware, software, and related issues, handling phone, chat, and on-site assistance with a focus on timely resolutions.

Responsibilities include documenting issues, performing basic network and hardware troubleshooting, and assisting with office moves. Candidates should have 2–4 years of IT support experience and strong communication skills.