IT Help Desk Specialist I - Remote & Onsite Support

Community College System of New Hampshire; Berlin (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

White Mountains Community College in Berlin, NH is seeking an entry-level IT Support Specialist to provide Tier 1 help desk support and basic IT services. The role includes on-site hardware setup and remote support for other CCSNH colleges.

You will handle tickets, follow standard procedures, protect user data, and participate in IT projects. An associate degree is required; no prior experience is necessary.

Qualifications

• Associate degree from a recognized college or technical school.
• No experience required; additional experience can substitute education.
• Strong communication and problem-solving skills.
• Willingness to learn and adapt to CCSNH IT processes.

Responsibilities

• Provide first level user support to faculty, staff, and students via phone, email, chat, in person, or ticketing system.
• Create, update, and close IT tickets with proper documentation.
• Install, configure, and update software per policy.
• Provide on-site and remote troubleshooting for common software, hardware, and peripherals.
• Follow scripts and standard procedures to diagnose and resolve issues.

Skills

User support

Ticketing system

Hardware setup

Software installation

Education

Associate's degree

Tools

Active Directory

Windows OS

Printer setup

Job description

White Mountains Community College in Berlin, NH is seeking an entry-level IT Support Specialist to provide Tier 1 help desk support and basic IT services. The role includes on-site hardware setup and remote support for other CCSNH colleges.

You will handle tickets, follow standard procedures, protect user data, and participate in IT projects. An associate degree is required; no prior experience is necessary.