IT Help Desk & EHR Training Specialist

Priority Dispatch Corp.; Newmarket (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Priority Dispatch Corp. in Newmarket, NH is seeking an IT Help Desk & Training Specialist to provide frontline technical support to staff. You will troubleshoot, document and resolve user issues, assist with training materials and contribute to optimizing IT processes in a hybrid work environment.

Qualifications include a degree, 1–3 years IT support, experience with AthenaOne, Windows and Office 365, and strong communication.

Qualifications

• Frontline IT support or similar experience.
• Experience training users on software/applications.
• Ability to translate technical information for non-technical users.
• Strong communication and multitasking in a fast-paced environment.

Responsibilities

• Provide frontline technical support to staff.
• Troubleshoot and document user-reported IT issues.
• Assist with revenue cycle reporting and backup reporting.

Skills

Windows environments

Office 365

AthenaOne

End-user training

Customer service

Networking basics

Education

Bachelor/Associate degree

Tools

AthenaOne

Windows Remote Tools

Job description

Priority Dispatch Corp. in Newmarket, NH is seeking an IT Help Desk & Training Specialist to provide frontline technical support to staff. You will troubleshoot, document and resolve user issues, assist with training materials and contribute to optimizing IT processes in a hybrid work environment.

Qualifications include a degree, 1–3 years IT support, experience with AthenaOne, Windows and Office 365, and strong communication.