On-Site IT Help Desk Technician – White-Glove Support

CCS; Hampton (CT); Vor Ort; USD 40.000 - 48.000; Vollzeit

Zusammenfassung

CCS is seeking a Helpdesk Support Technician - Level I for on-site, full-time end-user support near Hampton, CT. The role centers on delivering premium, deskside assistance and timely ticket resolution for multiple client environments.

Ideal candidates have strong communication, reliability, and the ability to work independently or with a team. The position requires commuting to Pomfret and Uncasville, with potential after-hours support as needed.

Qualifikationen

• Must be able to commute to Pomfret, CT and Uncasville, CT.
• Experience providing on-site end-user support and ticketing experience preferred.
• Strong communication and customer service skills essential.

Aufgaben

• Provide premium deskside support to client end users.
• Maintain and triage the ticketing system for efficiency.
• Offer in-person support for PCs, printers, and peripherals.
• Troubleshoot OS and application issues and assist with Webex meetings.

Kenntnisse

Deskside support

Customer service

Communication

Troubleshooting

Time management

Ausbildung

CompTIA A+

Microsoft certifications

Tools

Active Directory

Webex

Microsoft Office

Networking hardware

Jobbeschreibung

CCS is seeking a Helpdesk Support Technician - Level I for on-site, full-time end-user support near Hampton, CT. The role centers on delivering premium, deskside assistance and timely ticket resolution for multiple client environments.

Ideal candidates have strong communication, reliability, and the ability to work independently or with a team. The position requires commuting to Pomfret and Uncasville, with potential after-hours support as needed.