IT Help Desk Specialist I

Southside Bank; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Coverage

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Paid Bank Holidays

Tuition Reimbursement

Employee Assistance Program

Wellness Programs

Job summary

Southside Bank is seeking an IT Help Desk technician to troubleshoot and resolve IT issues for employees. You will respond to incoming calls, log problems, determine priority, and coordinate resolution with IT staff.

Responsibilities include hardware support, user relocation assistance, and developing knowledge for faster issue resolution. A two-year degree or equivalent experience is required, with a focus on clear communication and confidentiality.

Qualifications

• Associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
• Experience in a Help Desk environment or IT support role is preferred.
• Strong written and verbal communication skills; ability to document and report issues clearly.
• Ability to read and interpret technical procedures and safety instructions.

Responsibilities

• Respond to Help Desk calls; determine priority; document and track progress until resolution.
• Provide hardware support and relocation assistance for team members and end users.
• Research issues for workarounds and create knowledge to expedite future calls.
• Maintain confidentiality of sensitive information and adhere to policies and procedures.
• Communicate effectively with management and staff regarding problem status.

Skills

Customer service

Help desk

Troubleshooting

Hardware support

Communication

Documentation

Problem solving

Team coordination

Security awareness

Education

Associate degree in IT

Tools

Help desk software

Remote access tools

Job description

Southside Bank is seeking an IT Help Desk technician to troubleshoot and resolve IT issues for employees. You will respond to incoming calls, log problems, determine priority, and coordinate resolution with IT staff.

Responsibilities include hardware support, user relocation assistance, and developing knowledge for faster issue resolution. A two-year degree or equivalent experience is required, with a focus on clear communication and confidentiality.