Help Desk Service Representative

Wayne Bank; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Wayne Bank in Philadelphia is seeking an IT Support Specialist responsible for providing application support and troubleshooting for bank employees. This role includes assisting with software updates and maintaining a secure computing environment.

The ideal candidate should possess excellent communication and troubleshooting skills, with a preferred degree in computer information systems or computer science. Experience in IT or Help Desk roles is advantageous.

Qualifications

• 1-5 years of related IT/Help Desk experience preferred but not required.
• Thorough understanding of basic and advanced computer applications required.

Responsibilities

• Provide application support and troubleshooting for bank employees.
• Assist with software updates and maintain a secure computing environment.
• Ensure compliance with operating policies and procedures.

Skills

Excellent communication skills

Computer troubleshooting skills

Understanding of computer applications

Education

2 or 4 year degree in computer information systems or computer science

Job description

Duties

Responsible for providing application support and troubleshooting for bank employees, including problem resolution and employee training for the software and equipment the bank employs. This position also replaces and upgrades equipment, assists with software updates, and helps to maintain a secure computing environment including but not limited to: password resets, security requests, application security review. Must also insure compliance with operating policies and procedures and efficiently report accurate information to staff and supervisor including reports.

Skills

Excellent communication and computer troubleshooting skills. A thorough understanding of basic and advanced computer applications and systems operation knowledge required.

Experience

1-5 years of related Information Technology/Help Desk experience preferred but not required.

Education

2 or 4 year degree in computer information systems or computer science preferred.