Help Desk Support I — IT Troubleshooter & First-Response

SAFE FCU

Sumter (SC)

On-site

USD 40,000 - 56,000

Full time

11 days ago

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Job summary

SAFE FCU in Sumter, South Carolina, seeks a Help Desk Support I to provide first-level contact for information systems issues. You will log calls, open tickets, and route problems to the right staff, helping maintain smooth IT operations during your shift.

Under supervision, you will assist in isolating trends, contribute to productivity, and communicate clearly with users to uphold a professional service image; training and ongoing learning are encouraged as you support new technology

Qualifications

Outgoing, enthusiastic, and able to work in a team.
Ability to log calls, track tickets, and escalate issues appropriately.

Responsibilities

Invokes problem escalation procedures to coordinate recovery.
Under supervision, helps isolates problem trends and ensures troubleshooting efforts are completed for recurring problems until permanent solutions are found.
Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
Contributes to departmental productivity and development objectives by participating in appropriate training programs.
Accurately communicates pertinent information. Assists Help Desk Manager in the development and implementation of quality improvement programs.