IT Help Desk Specialist: Frontline Tech Support with On-Call

First Bank (FBNC); Wilmington (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

First Bank is seeking an IT Help Desk Specialist to be the frontline support for employee IT questions. Responsibilities include password resets, PC and printer troubleshooting, and using ticketing systems to manage requests.

The role requires strong communication and ability to escalate issues to Level II technicians when necessary. Schedule typically Monday–Friday 8am–5pm, with occasional 7am–4pm shifts and rotating Saturday on-call duties.

Qualifications

• 3-4 years of computer/business environment experience.
• Proficient with Windows operating systems and Microsoft Office.
• Experience with password resets and printer issues.
• Ability to use ticketing systems.

Responsibilities

• Resolve issues reported by Bank staff via phone, email or ticketing systems.
• Provide technical assistance for Spectrum phone system and escalate when needed.
• Open/close support requests using a ticketing system.
• Provide technical assistance for computer systems, software and hardware.
• Escalate unresolved issues to Level II Technicians and external providers when necessary.

Skills

Help desk

Windows OS

Password resets

Printer issues

Customer service

Ticketing system

Education

High school diploma or GED

3-4 years experience

Tools

Active Directory

AS400

Job description

First Bank is seeking an IT Help Desk Specialist to be the frontline support for employee IT questions. Responsibilities include password resets, PC and printer troubleshooting, and using ticketing systems to manage requests.

The role requires strong communication and ability to escalate issues to Level II technicians when necessary. Schedule typically Monday–Friday 8am–5pm, with occasional 7am–4pm shifts and rotating Saturday on-call duties.