IT Help Desk Specialist: Frontline Tech Support

First Bank (FBNC); Greensboro (NC); On-site; USD 36,000 - 62,000; Full time

Job summary

First Bank (FBNC) seeks an IT Help Desk Specialist to serve as the frontline support for employee IT questions. You will assist with password resets, printer and PC issues, and provisioning/deprovisioning tasks with strong emphasis on customer service.

Responsibilities include resolving incidents via phone/email/ticketing systems, supporting the Spectrum phone system, and maintaining Active Directory data for all staff. Occasional after-hours work may be required.

Qualifications

• High school diploma or GED with 3–4 years of computer/business experience.
• Experience supporting IT questions from staff in a banking environment.
• Strong organizational and time management skills; able to work with minimal supervision.
• Specialized knowledge of computer hardware, software, and bank operations processes.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Resolve issues reported by Bank Staff via phone, email or ticketing systems.
• Provide technical assistance for Spectrum phone system; escalate when needed.
• Open/close support requests and maintain/update tickets.
• Support for computer systems, software, and hardware; escalate to Level II as required.
• Set up new users, reset passwords, and manage access to applications.
• Maintain Active Directory for bank employees and assist with device changes.
• Install drivers/software for new hardware; resolve printer/computer connections.
• Participate in cross-training and disaster recovery activities.

Skills

Customer service

Verbal & written communication

Time management

Windows OS

Printer/Scanner support

Password resets

Training users

Education

High school diploma or GED

3–4 years of relevant experience

Tools

Active Directory

AS400

Spectrum phone system

Ticketing system

Job description

First Bank (FBNC) seeks an IT Help Desk Specialist to serve as the frontline support for employee IT questions. You will assist with password resets, printer and PC issues, and provisioning/deprovisioning tasks with strong emphasis on customer service.

Responsibilities include resolving incidents via phone/email/ticketing systems, supporting the Spectrum phone system, and maintaining Active Directory data for all staff. Occasional after-hours work may be required.