Help Desk Technician: Frontline IT Support

COMMUNITY NATIONAL BANK; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

COMMUNITY NATIONAL BANK in Midland, TX is seeking an IT Help Desk Analyst to resolve first-level workstation hardware and software issues and serve as the first point of contact for employees seeking technical assistance by phone or email.

The role requires a 1-year college or technical certificate and 3–6 months related experience, with strong communication, documentation, and ability to troubleshoot and adapt to new technologies in a secure banking environment.

Qualifications

• One year certificate from college or technical school.
• Three to six months related experience or equivalent.
• Strong communication and documentation skills.

Responsibilities

• Resolve first-level IT issues for workstation hardware and software.
• Serve as the initial contact for employees seeking technical assistance via phone or email.
• Record issues and resolutions in the ticket system and follow up as needed.

Skills

Effective communication

Tech savvy

Troubleshooting

Documentation

Adaptability

Teamwork

Education

Certificate from college or technical school

3–6 months related experience

Job description

COMMUNITY NATIONAL BANK in Midland, TX is seeking an IT Help Desk Analyst to resolve first-level workstation hardware and software issues and serve as the first point of contact for employees seeking technical assistance by phone or email.

The role requires a 1-year college or technical certificate and 3–6 months related experience, with strong communication, documentation, and ability to troubleshoot and adapt to new technologies in a secure banking environment.