IT Help Desk Technician I - First-Line Support & Service

Westfield Bank; Westfield (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

Westfield Bank is seeking an entry-level Help Desk Technician I to be the first point of contact for employees needing technical assistance. You will resolve routine hardware, software, network, and application issues and document incidents in the ticketing system.

You will also assist in testing and implementing new software or procedures, monitor recurring tasks, and help ensure a secure, compliant technology environment across the bank.

Qualifications

• Basic understanding of IT help desk concepts.
• Good customer service skills.
• Ability to document issues clearly and concisely.

Responsibilities

• Provide first-contact technical support to employees.
• Document incidents and fulfill service requests in the ticketing system.
• Escalate complex issues when needed and assist with maintenance tasks.

Job description

Westfield Bank is seeking an entry-level Help Desk Technician I to be the first point of contact for employees needing technical assistance. You will resolve routine hardware, software, network, and application issues and document incidents in the ticketing system.

You will also assist in testing and implementing new software or procedures, monitor recurring tasks, and help ensure a secure, compliant technology environment across the bank.